Customer Service/ Delivery Performance
Rapid Backlog Reduction and Sustainable Delivery System at Precision Medical Device Component Manufacturer
Rapidly reduced backlog and created a robust delivery system. Backlog reduction effort included rolling out prioritized schedule, developing and implementing debottlenecking strategies, creating a cross-functional team resolving issues that were stopping scheduled jobs. Robust delivery system initiatives included: 1) turning on the planning and scheduling functionality of the ERP/cleaning up system data and parameters, developing SOPs for data entry, training the workforce on the SOP; 2) improving the accuracy of time estimates by revamping engineering process; and 3) reducing quality defects by 20%. Within 3 months, on-time performance improved from 59% to 93% while lead time shrunk from 13-16 weeks to 10 weeks, with backlog reduced in half.
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Capturing Lost Sales Opportunities Through New Planning and Delivering Capabilities at Leading Luxury Chocolate Company
Developed a new customer service/logistics strategy for effectively distributing high-value, perishable products to 250 company-owned stores and 5,000 DSD customers. Developed and executed 3 pilot tests that demonstrated significant improvements: 100% improvement in retail delivery performance; successful direct fulfillment of retail corporate orders; 10% reduction in inventory costs; very satisfied wholesale customers.
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Rapid Reduction In Delivery Backlog at Leading Industrial Goods Manufacturer
Identified quick tactical solutions to address process issues responsible for delivery backlog. Created a backlog prioritization tool to identify and value component shortages that permitted prioritization of work orders and purchase orders. Achieved backlog reduction by more than two-thirds in short finished goods in 5 months.
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Turning Around Warehouse and Customer Service Performance at Leading Household Products Company
Helped turn around a problematic distribution operation that was creating service problems with leading retailers. Developed standard operating procedures for basic warehouse functions, including inventory transactions, pick/pack/ship operation, cycle counting, and quality audits. Revamped the warehouse organization structure and instituted measurement and tracking to monitor performance. HomeCo now a top 10 supplier to the largest U.S. retailers.
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Enabling Full Use of JD Edwards ERP System at Leading Industrial Goods Manufacturer
Aligned company's JD Edwards system with its operations strategy by formulating and documenting the logic to be used for setting system parameters, and using the logic to eliminate system set-up problems and data entry errors. Achieved a dramatic reduction in manual workarounds, which contributed to a $6MM reduction in inventory and a 28% improvement in on-time delivery.
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Achieving and Sustainng World-class Performance at Leading Industrial Goods Manufacturer
Implemented a 2-phased approach to turn around delivery performance - a "Stop The Bleeding" Phase focused on tactical fixes to get situation under control and a "Sustainable World Class Performance" Phase focused on addressing systematic issues to ensure sustainability. Achieved a 40% reduction in delivery backlog and 32% improvement in on-time delivery.
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